FAQs

Is there a minimum order I have to fulfill?

Yes – there is a minimum charge.  Please see our delivery page for information.

Why do some out-of-Auckland customers have to provide a commercial address for delivery?

As deliveries to some areas Out-of-Auckland are made by a Commercial Freight Company, they are unable to delivery to private addresses. If it is convenient, you can choose to have delivery made to one of their depots and collect from there.

What time are deliveries made?

Deliveries can be made between 7am and 5pm.  Please note we cannot guarantee the time a particular delivery will be made. Many factors can impact a delivery schedule, such as how many deliveries need to be made or even the weather.

What happens if I’m not at home when a delivery is made?

For customers that have provided a private address for delivery and you aren’t going to be available to receive an order, we ask that you give us special instructions example "leave on back deck if not home" otherwise delivery will be made the next available day in your area..

What happens if I miss the cut-off time for ordering? Can you accept late orders?

If you miss the cut-off time for a delivery day, your order will come through on the next scheduled delivery date. 

I want to feed my pet a natural meaty diet but I don’t have much time to figure out what to put in every meal. Do you have products that can be used for every meal?

We do encourage feeding a variety of product in order to provide your pets with a range of nutrients, but if you are looking for something with a little bit of everything then try the K9 Sausages or Power Patties. These include meat (chicken and lamb), offal (heart, kidney, liver and tripe) and ground-up bone. They are a great option for a highly nutritious meal.

I want to try a natural meaty diet for my pet, but I’ve heard they can be really smelly and bloody?

Good raw food shouldn’t be smelly when it is fresh. Tripe is the one offal that you will find smells the most – and many people do not like to handle it, even though it is a wonder-food for pets! If you would still like to include tripe in your pet’s diet without handling it, simply use products that already have tripe mixed in to the recipe such as our K9 Sausages or Power Patties. Good natural, meaty diets contain meat as well as all the bits and bones in between – they can contain blood (which is very nutritious for our pets) and this can make products a bit ‘juicy’. Moisture is a very important part of a natural diet, but some people don’t like to deal with this. If you are worried about mess when you are feeding a natural meaty diet, try frozen products instead. Our frozen products come packaged in individual bags of either one or two kilos, and you simply have to defrost them in a container in the fridge the day before you want to feed them out.

We cook meat when we eat it ourselves – do I need to cook my pet’s food?

Cats and dogs are made to eat fresh, raw meat – just like they do in the wild. Cooking actually destroys many of the very important nutrients that make a raw diet so good. We do not suggest cooking meat before feeding it to pets.

Do you use preservative in your products?

All of our frozen products are 100% preservative-free. Fresh product does contain a small amount of preservative to ensure shelf life.

I have heard that feeding bones is dangerous – is this true?

In the wild, cats and dogs will eat the entire body of an animal they have hunted – including bones. Problems tend to arise when we cook bones for our pets; cooking bones makes them brittle, and means they can splinter easily in the mouth, throat or gut. Feed bones raw to your pets. The purpose of feeding bones is to give your pet something it can chew. Feed ‘size-appropriate’ bones to your pets; that means large bones (e.g. Veal Bones) to larger dogs, and small bones (e.g. Chicken Necks) to small breed dogs and cats. Just like with raw hide of chew toys we encourage supervision when feeding bones of any type.

If I feed a natural, meaty diet to my pet will it make them more aggressive?

Feeding a diet of already prepared raw food will not turn an animal aggressive to people or other animals

If I feed just meat is this enough for my pet? Do I need to feed anything else?

In the wild cats and dogs will eat the entire body of an animal they have hunted – including offal and bone. Feeding meat by itself is not enough to provide all the nutrients required for a ‘completely and balanced’ diet – you need to include meat, bone and offal. We suggest a ratio of about: • 70-80% meat, • 10-15% offal, • 10-15% bone. You do not need to provide all of these elements in every meal; instead try to achieve a balance over time (e.g. over about a week). Provide a few meals a week that include offal, a bone every day or two or a product that includes ground-up bone.

What are the benefits of a Natural Meaty Diet?

Our pets’ bodies were not designed to eat carbohydrate-heavy food; they were made to eat fresh meat and all the bits and bones in between. Our philosophy is to provide nutrition the way nature intended; without unnecessary additives, and in its raw, highly digestible form.

The benefits associated with feeding a natural, meaty diet are endless. From the teeth to the tip of the tail, nourishing your pet’s body with premium nutrition will support vitality and better health. If you haven’t already introduced your pet to the natural goodness of a fresh meat diet, try it today and notice the difference.

Bone and joint health:

A diet containing glucosamine and chondroitin is a great way to help keep your pet’s joints strong and fluid – especially important for older animals and large breeds. Bioavailable calcium in products contributes to bone and tooth health. Look for products that contain ground-up bone, such as our Chicken Mince.

Brain development and health:

Food that nourishes the brain is especially important for kittens and puppies (they are experiencing rapid development), and for older animals. Research shows that diets high in appropriate Omega-3s and Omega-6s nourish the brain and can reduce the prevalence of mental disorders in aging animals such as Alzheimer’s disease. Meats rich in B vitamins, such as veal, are great for neurological development and health.

Condition building:

Animals that have a rapid growth rate and those with high activity levels need quality nutrition along with extra calories to support their bodies. Some animals also need higher calorie diets to help them build condition (i.e. underweight animals). Instead of feeding the pet version of ‘fast food’, feed a fresh, meaty diet with a higher energy content – this will supply important calories for energy as well as quality protein to support optimal health.Try products with a high calorie content, such as Beef and Mutton Rolls.

Dental health:

Did you know your pets can clean their own teeth naturally? Offer them a fresh, edible meaty bone every day or two to encourage dental hygiene. Our size-appropriate bones are crunchy enough to help scrape plaque off teeth and clean the gums. They are also a great source of entertainment! Chicken Necks are great for dogs under 6kg and cats, and our soft Veal Bones are designed for dogs over 6kg.

Digestibility:

Dogs and especially cats have naturally short digestive tracts, meaning they need diets that contain easily-digested nutrients. Food that they were not designed to eat – such as cooked meat and heavy carbohydrates – can slow digestion. A natural, fresh meaty diet has very digestible nutrients that are readily absorbed by pets’ intestines. Natural meat also contains many raw enzymes that aid digestive health, and gastric juices and natural probiotics found in unbleached tripe also benefit stomach and intestinal health.

Immune system health:

Foods high in Omega Essential Fatty Acids have anti-inflammatory properties to aid the immune system. By supplying premium nutrition, your pet’s body has more resources to utilise. When it obtains what it needs from the diet your pet’s body does not have to work as hard, meaning it can spend its energy strengthening the immune system and overall health.

Jaw and muscle strength:

Cat and dog species in the wild get huge use out of their jaws and the muscles around their face, neck and shoulders. This is because they rely on the ability of their teeth and the strength of their jaw muscles to secure prey. Feeding bones and meat that can be chewed encourages the strength of these muscles.

Muscle growth and repair:

Protein is an essential building-block of healthy tissue. A natural meaty diet contains a wealth of high-quality proteins to support vitality and premium nutrition that promotes optimal muscle growth and efficient tissue repair.

Skin and coat:

A natural, meaty diet is high in moisture which is the first step to achieving healthy skin and a luscious coat. Many of our products contain valuable Omega-3 and Omega-6 Essential Fatty Acids which nourish the skin and coat, and also help the healing process to repair damaged tissue. A diet that does not include unnecessary fillers can also take away that ‘doggy smell’.

Weight control:

Unfortunately obesity is an increasing problem in our pets, and overweight animals are being viewed as the ‘norm’. Many commercial pet diets are loaded with fillers such as heavy carbohydrates that are not needed by cats or dogs, which can contribute to this problem. By feeding a highly digestible, nutritious diet high in essential moisture instead of unnecessary fillers, pets’ bodies can work more efficiently and maintain a healthy weight.